- 1423 N Walnut Ave. Suite 101 New Braunfels, TX
- Mon - Fri: 9AM - 4:30PM
- (830) 302-7110
Welcome! Whether you’re seeking care for pelvic floor dysfunction, musculoskeletal pain, or general wellness, we’re here to ensure your experience is welcoming, professional, and confidently supported.
We are an out-of-network provider and do not bill insurance directly. However, we can provide a superbill upon request for you to submit for potential reimbursement.
Initial visits are scheduled for 60–75 minutes to allow for a full intake, assessment, and treatment. Follow-up visits typically last 40–60 minutes, depending on your treatment plan.
We recommend booking 1–2 weeks in advance to secure your preferred time slot. For follow-ups, many patients schedule multiple visits at once to stay consistent with their care plan.
No. All of our pelvic floor treatments are performed externally using dry needling, myofascial techniques, and supportive therapies.
Yes. You can schedule appointments directly through our secure online booking system. If you have questions or don’t see availability, feel free to call or email the office—we’re happy to help.
No referral is necessary. You can book directly with us without a physician referral, although we’re always happy to coordinate care with your other providers upon request.
Some mild soreness or a "worked-out" feeling is common and typically resolves within 24–48 hours.
Wear loose-fitting pants or clothing that allows access to the ankle. You’ll be seated comfortably during the session. Please note: PTNS is offered as a stand-alone service and is billed as a standard appointment.
We ask for at least 24 hours’ notice to cancel or reschedule your appointment. Late cancellations or missed appointments will result in a forfeited deposit or a cancellation fee, depending on your visit type.
Yes. If your preferred date is unavailable, we’re happy to place you on a waitlist and contact you if an opening becomes available.
We aim to maintain a quiet, focused treatment environment. While we understand that exceptions may be necessary, we kindly ask that guests or children not accompany you into the treatment room unless medically or personally essential. Pelvic floor patients check your consent forms as it pertains to chaperones.
Our office requires payment in full at the time of service.
Please note:
We accept all major credit/debit cards, cash, HSA/FSA cards, and care credit.
Financial Policies
There will be a $50 dollar deposit required for ALL new patient appointments not to include referrals from VA.
Payment for services rendered is Due in Full at the time of service unless you are referred by the Veterans Affairs (VA) and are covered under a VA referral.
Payment methods
We accept various forms of payment, including cash, The Point gift cards, credit cards, and care credit.
Health insurance
We proudly serve veterans through the Community Care Network and their trusted referral system. However, while we do not directly engage with all other insurance companies, we understand the importance of insurance coverage. We are happy to provide you with a detailed superbill containing the required information for you to submit to your insurance carrier for potential reimbursement, provided your insurance policy covers acupuncture treatments.
If you have a valid referral from the Veterans Affairs (VA) for acupuncture services, we will process the necessary paperwork and coordinate billing directly with the VA
Arriving on time policies
If a patient arrives more than 10 minutes late for their scheduled appointment without prior notification, we may need to reschedule the appointment. We understand that unforeseen circumstances may arise causing lateness. If you anticipate being late, please call us as soon as possible to inform us of the delay. If you arrive late and we are unable to accommodate the full treatment within the remaining time, we will offer options to reschedule the appointment. Our standard cancellation policy, as outlined in our clinic’s financial policy, will apply to appointments that need to be rescheduled or canceled due to late arrival without notification.
Cancellations
If you need to reschedule or cancel your appointment, please give at least 24 hours notice. You may use the patient portal to manage your appointments, including rescheduling and cancelling them.
Patients may cancel and reschedule their appointments online from the patient portal.
Patients are allowed to cancel and reschedule their appointments from the patient portal within the 24 Hour Cancellation Policy.
Failure to cancel within the 24 hour time frame will result in a FEE.
You are allowed one missed appointment.
Lifting
If you require assistance moving to the beds, the necessary assistance needs to accompany you to your appointment. The staff is not equipped or licensed to move individuals and will no longer assist individuals with this as it is a liability for the clinic.
